Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | pleased with the quality My first time to purchase frames from you. They arrived today and are already hanging. We are very pleased with the quality. agree=on
Lee, Edmonton | Superb standard Incredible work on my acrylic face mount. The print mount are both finished to a superb standard. Really museum quality!I will be using Keenart Media Edmonton Canvas fall of my commissions.
Damon Fraietta @lifeligh, Edmonton | Thx! Got my frame. It is perfect. I would like to say Thank-You for putting up with me. If ever I need more frames, I will stop by, hopefully things will be simpler next time ;).
Thanks again,
Pascal, |