Not Happy... The instructions and feedback messages would have to be a bit more friendly. There was no way of knowing if the order had been sent or received by you. Because of that I re-ordered and should not have. The picture arrived with the mounting hook on the wrong end. If I use the mounting hook then the picture is upside down.
Other than that the framing and photo is very good.
Rene Mathieu, Edmonton | very pleased with the results but... I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle | good work! The picture was wonderful it arrived in perfect condition. only problem was when I checked the waybill with greyhound, it stated that it could not be found. Gave me some concern there might be a problem. Turned out there was no problem, just an error on tracking. Thanks for the good work!
Bob Sanders, Vancouver | It is really wonderful... I think the work you have done for me is really wonderful, thank you very much. I have just received 4 canvases ordered last week. They are all great except the 8x10 of the ship in the water. There is a white speck right on the boat on the right side which has probably stuck on it when the finish went on I think. Also there is a slight dent on the canvas on the right side. I may have to get you to redo it. It is an order to send to Australia, to a gallery in Sydney. Will call you, but otherwise you are fantastic artisans.
thanks,
Barbi G., Surrey, BC Canada |