I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | turned out excellent
I got the canvas and it turned out excellent and I had it on the wall for my dad's 80th bday.
Dave, |
Did not come with spacers :(
KeenART: Spacers are optional for shadowbox frames and can be purchased separately based on the depth required.
Lianne A., | The floater frame
Thank you for the frame, which arrived safely here yesterday. I was pleased with both the construction and looks of the frame, as well as the sturdiness of the shipping materials used. The coated hanging wire in the hardware pack is an especially nice touch.
nice touch ..., |
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