I ordered a Standard Plaque Mount and they shipped me a FLOAT MOUNT. I called to talk to them about returning for a refund. The Manager (Azda of which I could not hardly understand) said I had to pay for the shipping back to them and they would not refund till they received their mess up back. I am a little preturbed about this considering IT\\\'S THEIR SCREW UP! I am NOT saticfied AT ALL!
Carrie, Farwell | I have now ordered two custom frames for old paintings on canvas. Both were non-standard sizes. CanadaOnCanvas.com built two perfect frames based on my orders. I used the expedited build/ship process for my second order and was pleasantly surprised how quickly my frame arrived. This company has been great to deal with and provides a superior product.
Daniel B, | Hello at KeenART! I have received my canvas print this week and I must say, I just love it. I knew I would love my print, but seeing it on canvas-it looks great. Thanks for your service!
Marzena, | superb customer service! I'd like to tell you how grateful I am for what today's mail brought me: a package which contained not only the dark brown filler you offered to send me, but a replacement frame as well! That was very kind and thoughtful of you. Now that's what I call superb customer service!
Thank you for helping me. I was concerned and wasn't at all sure if I could make the problem frame look as good as the replacement looks, but I'll give it a try and I'll let you know how I make out. In the meantime, I can proceed with the project involving the original frames.
Best wishes!
Trever, |